Terms & Condition

Welcome to Terra Amour, a Hong Kong-based luxury brand specializing in handcrafted Real Diamond Jewellery. By using our website (www.terraamour.com), you agree to be legally bound by the Terms & Conditions outlined below.

 

1. About Terra Amour

Terra Amour creates fine diamond jewellery that merges timeless elegance with ethical craftsmanship. All pieces are made with Natural Diamonds and precious metals, designed to be cherished across generations.

2. Eligibility & Acceptance

  • You must be 18 years or older to purchase from our site.
  • By placing an order, you confirm that all information provided is accurate and you are authorized to use the selected payment method.
  • Terra Amour reserves the right to cancel any order if fraudulent or suspicious activity is detected.

3. Product Accuracy

  • All jewellery sold is made with Real, Conflict-free Diamonds, certified by trusted gemological authorities.
  • Due to handcrafted production, minor variations in weight, color, or finish may occur.
  • Product images shown are for reference; actual pieces may differ slightly.

4. Pricing & International Payments

  • Prices are listed in USD By Default and include applicable Hong Kong taxes.
  • Customers are responsible for Any Customs Duties, Import Taxes, or Fees applicable in their country.
  • Secure payments are accepted via credit/debit cards, PayPal, Stripe, and other international gateways.

5. Shipping Policy (Worldwide)

We Ship Worldwide from our Hong Kong studio via trusted international couriers like DHL, FedEx, or UPS.

  • Shipping costs are calculated at checkout based on destination and order value.
  • Estimated delivery time:
  • Asia: 3–7 business days
  • Europe & North America: 5–10 business days
  • Rest of the world: 7–14 business days
  • You will receive a tracking number once your order is dispatched.

6. Customs & Import Duties

  • International shipments may be subject to customs inspection and duties, which are Not Included in the purchase price.
  • Customers are solely responsible for paying any import fees or complying with local regulations.

7. Order Processing & Fulfillment

  • Made-to-order/Custom Pieces take 7–14 business days to craft.
  • Ready-to-ship items dispatch within 2–3 business days.
  • Terra Amour is not liable for delays due to customs, weather, or courier disruptions.

8. Returns & Exchanges

  • Due to the bespoke nature of our products, we do not accept returns except in cases of verified manufacturing defects.
  • For defective items, contact support@infoterraamour.com within 7 days of receiving the item, along with photos and order number.
  • Custom or engraved jewellery is non-refundable.

9. Intellectual Property

All content, designs, photography, product names, and trademarks are the exclusive property of Terra Amour. Unauthorized use or reproduction is strictly prohibited.

10. Limitation of Liability

  • Terra Amour is not responsible for any indirect, incidental, or consequential damages related to your use of the website or products.
  • Our liability is limited to the amount paid for the product.

11. Contact Us

For support or legal inquiries, contact:

📧 support@infoterraamour.com